Posted: 14-Apr-2014 Category:
Managers Need To Learn How to Manage - People need to learn how to manage their clients
The other night, we ate out at a restaurant. I ended up waiting ten minutes, watching while various waiters wander by. When it became clear that no one was going to help me, I went to the hostess and asked if my server would be with us soon. After that, my server finally showed up, a little flustered and confused. “I didn’t realize this was one of my tables,” she laughed.
The rest of the evening went fine, but I have to admit, I left that restaurant feeling unsatisfied with my experience. The problem wasn’t even just the wait--because sometimes mix ups happen--but more so the server’s oblivious attitude. Needless to say, it’s not a restaurant I want to go back to any time soon.
While some of this blame may be fair, ineffective employees are often the byproduct of one of the main downfalls of managers and owners: a lack of clear expectations.
How many managers have the confidence and the systems in place to ask their employees what their expectations are and have genuine interest and truly listened to his employees.
That will be the beginning of your employees believing you truly cared about them and the start of a bond of trust and integrity begins.
Most managers provide a generic list of dos and don'ts, leaving to little desired follow-through. An effective manager will take the time to talk through each expectation, so the employees not only understood what the expectation entailed, but what its purpose was. Employees have to know why something is important if we expect them to perform to such standards.
Below are six key points that all managers need to be aware of when it comes to setting expectations in the workplace. These 6 points are also relevant to managing your clients.
In the end, if we want to see quality results in the workplace, we need to start changing the way things work from the top down. Before we can answer the question of what should our expectations be of our employees, we need to validate their expectations of us. From there, we can build a relationship of trust and respect.